1. Digital Asset Downloads (Instant Online Delivery)
All digital products (code repositories, Figma UI kits, graphic design bundles, audio samples, eBooks) are fulfilled electronically:
- Instant Access: Download links become active immediately upon payment confirmation in your Buyer Dashboard > My Digital Library.
- Email Confirmation: A permanent license key and secure download receipt are simultaneously dispatched to your registered email address.
- Unlimited Redownloads: You may re-download your purchased assets at any time without additional fees.
2. Phygital Print-on-Demand (Physical Shipping Logistics)
Physical merchandise (apparel, museum canvas prints, ceramic mugs, poster frames, notebooks) is custom-crafted and dispatched as follows:
- Print Manufacturing SLA: 1 to 3 business days required for digital print calibration, curing, quality inspection, and protective packaging.
- Domestic Delivery Timeline: Standard surface and air courier transit typically takes 3 to 7 business days depending on your pincode destination across India.
- Authorized Courier Partners: Deliveries are handled via tier-1 domestic courier networks including BlueDart, Delhivery, DTDC, and Xpressbees.
- Shipping Rates: Flat ₹100 standard shipping across India, with free shipping promotions applied automatically on qualifying orders above threshold amounts.
3. Order Tracking & Notifications
Once your physical package is dispatched from the print fulfillment hub:
- An automated SMS and email containing the Air Waybill (AWB) tracking number and courier tracking link are sent to you.
- Real-time shipment milestones (Dispatched, In-Transit, Out for Delivery) can be viewed under Buyer Dashboard > Shipments.
4. Freelance Service Turnaround Timelines
Freelance service milestones are governed by the specific turnaround schedule selected at checkout (ranging from 24 hours up to 14 business days). Finished files and deliverables are transferred securely through the dedicated order workspace.
5. Transit Delays & Non-Delivery Protection
In the rare event of a shipment lost in transit or stalled beyond 10 business days, contact our logistics desk at hey@pixelmarket.in. Our Escrow Guarantee ensures an immediate free priority reprint or a 100% full refund.